Multiversal Pure is a natural wellness and lifestyle brand in Pakistan offering products across categories such as honey, herbal products, supplements, dry fruits, oils, skincare, haircare and food essentials.

Our goal is to make a diverse range of everyday wellness and lifestyle products accessible through a convenient online shopping experience.

Multiversal Pure is based in Lahore, Punjab, Pakistan, and serves customers through its online store at multiversalpure.com.

Visit our website, browse the relevant product category, select the product you want and add it to your shopping cart. Follow the checkout instructions to submit your order and delivery details.

You can also contact our support team if you need help before placing an order.

Our store features products across categories including:

• Honey and natural sweeteners
• Herbal products and supplements
• Dry fruits, seeds and food essentials
• Skin care and hair care
• Natural and essential oils
• Coffee and other food and beverage products

Visit Shop All to explore the current catalogue.

Please read the ingredient information and product description on the individual product page. Check the product packaging as well for the most relevant usage, storage and ingredient details.

If you need clarification about a particular product, contact our support team before purchasing.

Not necessarily. Organic certification is specific to individual products and must be supported by valid documentation. Please refer to the relevant product page or contact us for product-specific certification information.

Storage requirements vary by product. Follow the instructions on the product packaging and product page. Some products may require a cool, dry place, protection from direct sunlight or refrigeration after opening.

Some natural products can show variations in colour, texture, aroma or consistency due to their ingredients, processing and natural characteristics. Check the individual product description if you have concerns about a specific product.

Honey availability depends on our current catalogue. Our range may include varieties such as floral honey and Sidr honey. Visit the Honey Collection to see currently available products and their descriptions.

Honey can naturally crystallize over time. The speed and extent of crystallization can vary according to its floral source, sugar composition, storage temperature and other factors. Crystallization alone does not establish whether honey is pure or adulterated.

Follow the storage instructions on your honey packaging. In general, honey is commonly stored in a tightly closed container in a cool, dry place away from direct sunlight and moisture. Always use a clean, dry spoon.

Read the product description, ingredients, net weight, packaging information and any available product-specific documentation on its product page. For questions about a particular batch or product, contact our support team.

Follow the directions and serving information provided on the product packaging and product page. Do not exceed the stated serving instructions. If the directions are unclear, contact us before using the product.

Our product descriptions are intended to provide general product information and are not a substitute for medical advice. Supplements should not be treated as replacements for prescribed medicines or professional medical care. We do not claim that a product can diagnose, treat, cure or prevent a disease unless such a claim is legally authorised and appropriately substantiated.

Not all herbal ingredients are suitable during pregnancy or breastfeeding. Please consult a qualified healthcare professional before using any supplement during pregnancy, while breastfeeding or when planning a pregnancy.

Some supplements and herbal ingredients may interact with medicines or affect existing health conditions. Consult your doctor or pharmacist before using a supplement if you take medication or have a medical condition.

Browse our Supplements Collection to explore available products, descriptions and product-specific information.

Select your preferred products, add them to your cart and proceed to checkout. Enter your contact and delivery details, review your order and follow the payment instructions displayed at checkout.

We serve customers in Pakistan, subject to courier coverage and delivery availability at the destination. Enter your address during checkout or contact us to confirm whether delivery is available in your area.

Available payment options are displayed during checkout. The methods offered may depend on your location and the payment services enabled on our store.

If you need to change or cancel an order, contact us as soon as possible with your order number. Changes may not be possible once an order has been processed, dispatched or handed to the courier.

Use the order confirmation or tracking information provided to you, where available. You can also contact our support team with your order number for assistance.

Our current delivery offer is:

• Orders above PKR 5,000: Free delivery.
• Orders below PKR 5,000: PKR 190 delivery fee.

Please check the final delivery charge displayed at checkout before completing your purchase.

Yes. Our current offer provides free delivery on qualifying orders above PKR 5,000, subject to delivery availability and the conditions displayed at checkout.

Delivery time depends on the destination, courier availability, order processing and other operational factors. Any available delivery estimate will be communicated through the order or delivery information. Estimated delivery dates are not guaranteed.

If tracking information is available for your shipment, it will be shared through the relevant order or courier communication. You may also contact us for help with your delivery status.

If your order has not arrived within the communicated delivery estimate, contact our support team with your order number and phone number. We can help you check the available shipment information.

Yes. Our current offer includes a free gift on qualifying purchases of PKR 8,000 or more, subject to the offer's availability and conditions.

Under our current offers, qualifying purchases of PKR 8,000 or more are eligible for free delivery and a free gift, subject to the applicable offer conditions and gift availability. Check the final order summary at checkout.

Promotions, discounts and gifts may change or end depending on availability and campaign conditions. The terms displayed on the website or at checkout at the time of purchase will apply.

Our returns and refunds process depends on the reason for the request and the condition of the product. Please read our complete Returns & Refunds Policy for eligibility and instructions.

Please contact our support team as soon as possible with your order number, a description of the issue and clear photographs of the product and packaging where relevant. We will review your request under our Returns & Refunds Policy.

Contact our support team with your order details and the reason for your request. Refund eligibility, approval and processing will be handled according to our published Returns & Refunds Policy.

You can contact our customer support team through:

• WhatsApp / Phone: +92 309 4068929
• Email: support@multiversal.pk
• Location: Lahore, Punjab, Pakistan.

You can also visit our Contact Us page.

For order-related enquiries, please provide your order number, the phone number used during checkout and a brief explanation of your question or issue. This helps us identify your order and assist you more efficiently.