Website Use and Eligibility

You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access or engage in activities that may damage the website or its services.

By placing an order, you confirm that the information provided by you is accurate and that you are legally permitted to enter into the transaction.

Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, prices and other information. However, product colours and appearances may vary slightly depending on screen settings, photography and packaging.

Product information is provided to help customers make informed purchasing decisions. Please read product labels, ingredients, directions and warnings where applicable.

Prices and Product Availability

All prices are displayed in Pakistani Rupees (PKR), unless stated otherwise. Prices, offers and product availability may change without prior notice.

We reserve the right to correct pricing, listing or availability errors. If an order is affected by a material error, we may contact you before proceeding with it.

Orders and Acceptance

Placing an order through our website constitutes a purchase request. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, decline or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, stock unavailability or incomplete customer information. Where payment has already been collected for a cancelled order, any applicable refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

Payment and Cash on Delivery

Available payment methods will be displayed during checkout. Customers are responsible for providing accurate payment and contact information.

Where Cash on Delivery is offered, customers are expected to provide accurate delivery details and cooperate with reasonable order confirmation procedures.

Shipping and Delivery

Delivery charges, eligibility for free delivery and other shipping conditions are explained in our Shipping & Delivery Policy.

Delivery estimates are indicative and may vary depending on the destination, courier operations, weather and other circumstances beyond our reasonable control.

Customers must provide a complete delivery address, an active phone number and any necessary delivery instructions.

Read our Shipping & Delivery Policy.

Returns, Exchanges and Refunds

Requests relating to damaged, incorrect or missing products are reviewed according to our Returns & Refunds Policy. Customers should contact us promptly and provide relevant order details and supporting evidence.

Read our Returns & Refunds Policy.

Promotions, Discounts and Gifts

Promotional offers, discount codes, bundles and complimentary gifts are subject to the conditions stated in the relevant promotion.

Offers may have minimum purchase requirements, validity periods, product exclusions or availability restrictions. Unless expressly stated, promotional offers cannot be combined with other discounts.

We reserve the right to correct promotional errors and withdraw or modify offers, subject to applicable law and any commitments already made to customers.

Health and Product Information Disclaimer

Products sold through Multiversal Pure may include herbal, wellness, food, skincare and personal care products. Information on our website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis or treatment.

Individual results and experiences may vary. Customers should read product labels and consult a qualified healthcare professional where appropriate, especially if pregnant, breastfeeding, taking medication or managing a medical condition.

Do not disregard professional medical advice or delay seeking it because of information published on our website.

Intellectual Property

Website content, including brand elements, logos, text, graphics, photographs, designs and other materials, is owned by or licensed to Multiversal Pure unless otherwise stated.

You may not reproduce, distribute, modify, publish or commercially use our content without prior written permission, except where permitted by applicable law.

Privacy and Customer Information

We handle personal information in accordance with our Privacy Policy. By using our website, you acknowledge that information may be collected and processed as described in that policy.

Read our Privacy Policy.

Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment and delivery providers. These services may operate under their own terms and privacy policies.

We are not responsible for the independent content, policies or operations of third-party websites and services.

Limitation of Liability

To the extent permitted by applicable law, Multiversal Pure shall not be liable for indirect or consequential losses arising from the use of the website or temporary service interruptions.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services or applicable requirements.

Updated terms will be published on this page. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of Pakistan, subject to mandatory consumer protection laws and the jurisdiction of competent courts.

Contact Information

If you have questions about these Terms & Conditions, please contact Multiversal Pure through the details below.

Email: support@multiversal.pk

Phone / WhatsApp: +92 309 4068929

Location: Lahore, Punjab, Pakistan.