Products That May Not Be Eligible for Return
For hygiene, safety and product-integrity reasons, certain products
may not be eligible for return or exchange unless they are damaged,
incorrect or otherwise covered by applicable consumer rights.
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Opened or Used Products
Products that have been opened, used or consumed may not be
eligible for return, except where a genuine product or
fulfilment issue is established.
✓
Sealed Wellness and Personal Care Products
Products with broken hygiene seals or compromised packaging
may not be accepted for return unless the issue existed
when the order was delivered.
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Customer Preference Changes
A change of mind, personal preference or an incorrect
customer selection does not automatically qualify for
a return or refund.
Important: These conditions do not remove any
rights customers may have under applicable consumer protection
laws. Genuine damaged, incorrect or defective product concerns
can still be reported for review.
